Cancellation Policy

Why have a Cancellation Policy?

We understand that sometimes life throws us curved balls, and the best laid plans can go out the window.

Often that’s because of things outside of our control – an unexpected illness or injury (in yourself or a loved one) or a change of circumstances that makes it more difficult, or even impossible, to attend the course.

Sometimes it’s simply because of a change of mind or priorities.

For us, cancellations are tricky. We keep our courses small and intimate, and run to a tight profit margin so we can offer you the best priced course possible.

Cancellations (especially ones made 30 days or less from the course date) make it difficult for us to fill that spot, and can turn a profitable course into a non-profitable one.

A few years ago, we faced a choice. Do we put our student fees up to cover these potential losses, or do we keep our fees as low as possible and implement a fee for cancelling (regardless of the reason for cancelling)? What is the fairest way to approach this?

We decided it was fairer to have the person cancelling be charged a cancellation fee, rather than levying all the students who are attending with a higher attendance fee.

We hope you agree with our logic.

Our Cancellation Policy

If you need to cancel off the course, regardless of the reason for your cancellation (including cancelling due to covid symptoms), the following cancellation policy applies:

  •  For cancellations made 30 days or more before the advertised course start date, a $500 cancellation fee is charged. The balance of moneys paid will be refunded to you.
  •  For cancellations made fewer than 30 days before the advertised course start date, a $750 cancellation fee is charged. The balance of moneys paid will be refunded to you.
  •  If a course is fully booked and we are able to fill your place from someone on our wait list OR if you find someone who would like to attend in your place, in these two instances we will waive the cancellation fee, and instead charge a $170 admin fee (to cover course coordination costs for the transfer). In that instance, you are entitled to a full refund of all fees paid, less the admin fee.

What if we need to cancel a course?

If a course cannot go ahead for any reason (including insufficient student numbers or any covid-related reasons), we will contact you as soon as possible to let you know, and we will refund you in full for your course fees, and any other fees you have paid to us (including accommodation and catering). Alternatively, you may request that any funds paid be held in credit (to use when the new dates are announced).

We will not refund out of pocket expenses such as hotel and travel fees (including airfares), therefore we highly recommend you take out travel insurance, and choose fully refundable hotel and airfare options.